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Second International Conference on Economic and Management Perspectives

(ICEMP 2010): October 20-23, 2010, Famagusta - Cyprus (North)




Keynote Lecture 1:


"Tackling Undeclared Work in the European Union"

by Professor Colin C. WILLIAMS

Professor Colin C. Williams has 25 years experience of researching undeclared work. He is currently Professor of Public Policy in the School of Management at the University of Sheffield in the United Kingdom and was previously Professor of Work Organisation at the University of Leicester School of Management. He has written 20+ books and over 200 peer-reviewed journal articles on undeclared work and related subjects. His clients include various ministries of the UK government, including the National Audit Office, Small Business Service, Office of National Statistics, Office of the Deputy Prime Minister, and Department of Trade & Industry, various local councils in the UK, the European Commission and the European Foundation for the Improvement of Living and Working Conditions. His books include Informal Work in Developed Nations (2009, Routledge), Measures to Combat Undeclared Work in 27 EU member states and Norway (2009, European Foundation), The Hidden Enterprise Culture: entrepreneurship in the underground economy (2008, Edward Elgar) and Cash-in-Hand Work (2004, Palgrave-Macmillan).

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 Keynote Lecture 2:


"Customer Focus and Service Orientation: A Strategic Competitive Advantage"

 by Professor Jay KANDAMPULLY

Professor Jay KANDAMPULLY is a Professor of Services Management and Hospitality from the College of Education and Human Ecology at the Ohio State University, USA. Among his research interests are services management and marketing, service delivery and quality management, and hospitality management; his current interests include service networks, new business models in the age of technology, relationship marketing, business clusters and alliances, Technology and its contributions to services. He has many scholarly publications in international peer reviewed journals including Service Industries Journal, European Business Review, International Journal of Contemporary Hospitality Management, Corporate Reputation Review, Journal of Hospitality and Leisure Marketing, and International Journal of Quality and Reliability Management. He has also published books in the fields of services management and hospitality and gotten prestigious research awards in these fields. Besides serving as an editorial board members in the reputable journals, Professor KANDAMPULLY currently is the Editor of Managing Service Quality journal since 2001 and Journal of Service Management (newly appointed). He also serves as book review editor since 2001 and has served as Special Issue Editor in international peer reviewed journals.


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